Shipping Policy

Thank you for shopping with us! Below is our updated shipping policy to provide clarity and transparency about our process.

After completing your checkout, you will receive a confirmation email with your order details.

All our items are made-to-order. Please allow up to 7 business days for production before your order is shipped.

Once your item ships, you will receive a tracking number via email. Please note that tracking information may take some time to update.

We are proud to offer free worldwide shipping! However, delivery times vary depending on your location:

Please note: At this time, we do not ship to Africa.

While we strive to deliver your order as quickly as possible, delays may occasionally occur due to circumstances beyond our control. Common causes of delays include:

If you experience a delay, please contact us at [email address], and we will assist you in checking the status of your delivery.

Please ensure your shipping address is accurate during checkout. If a package is returned to us due to an incomplete or incorrect address, we will charge a reshipping fee.  The cost, will be dependent upon the item purchased, and the shipping location.

Once an order is shipped, the delivery process is managed by the shipping carrier. If your package is lost, please reach out to our customer support team. We will work with the carrier to investigate the issue and help resolve it as quickly as possible.

Orders are fulfilled on a first-come, first-served basis. During periods of high demand, some items may sell out before your order is processed.

To expedite delivery, items in your order may be shipped separately depending on availability.

By producing items on demand and shipping directly from our global warehouse, we can offer free worldwide shipping and keep prices affordable for our customers.

If you have any questions or concerns about your order, feel free to contact us. Thank you for supporting our small business!

Sincerely,

The Sass Quality Team